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Working on Cruise Ships

Ever wondered how is it like to work on one of the biggest cruise ships in the world? This is my experience, my life and my view as an employee on one of the many cruise ships sailing around the world.

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Tuesday, August 12, 2008
Food & Beverage Department - The easy way in


When I decided I want to go back to working on cruise ships, first thing I had to decide is how to do that. I wanted an officer position and I was qualified for it, but unfortunately, most of the agencies are recruiting for entry level positions such as cooks, assistant waiters or bar servers. Few people are lucky enough to get an officer position from the first contract and that’s happening mostly because they come from a fist world country such as US, UK etc. or because they have connections either on the ship or at the agency. If you’re just a normal person, from a normal country, like I was, that’s very hard, and if you get it, you have to wait many months.


So I took the easy way in and I applied for a restaurant entry-level position, knowing that once I get there I will make my way up to a higher position. Well, lucky me, it took me one contract to accomplish that and only because the company requires that anyone who wants to apply for a different job within the company has to finish at least one contract in the current position. I did my 6 months and one day before going home in vacation the Food & Beverage Manager called me in the HR’s Office and gave me the good news. I got the job I applied for a couple of weeks before! Next day I unpacked my luggage, called my family and let them know I am not going home anymore and start working as a Yeoman.


Yeoman - strange name for an F&B Manager Assistant, don’t you think? To me it made no sense until one friend explained to me that long time ago, in England, they called yeoman the one who was in charge with the finances of the ships. That was me alright!


So, if it worked for me, it must work for you too! The cruise industry will always be in need of educated people that know more than just entry level English. Guys, you should be here to believe it! We get new hires that have no clue how to carry a basic conversation in English, not to say about writing it! We have old timers who made their way up because they have 5, 7 or even 10 years on ships, but when it comes to using computers or write a report, they are useless.


If you know how to use a computer for more than just playing games or sending emails, if you have a medium to high knowledge of spoken and written English and a hotel management or accounting degree, then you are most likely to get a higher than the entry level position. Three things you need to do to accomplish that:

1. Get on the ship

It doesn’t matter how you get there as long as you do. Food & Beverage Division is the easiest way to get onboard a cruise ship and once you’re there you can pursuit your goals.


You have to do a full contract and have a clean record before you can apply for a higher position. Many people here onboard started as a bar server or assistant waiter, just like me, and moved to Guest Relations Department, Crew Office or being the Food & Beverage Director’s Assistant.


In fact, I am currently looking for a reliever for when I am going in vacation and so far I could not find anyone qualified for this job. Every week I am looking at the list with sign ons hoping that “the one” will sign on. No luck so far!

2. Ask for what you want and prove that you can do it

Sometimes I go on the Back Deck for a smoke and sit with my old colleagues from the restaurant. Once, there was this assistant waiter, on his 4th contract, complaining that there are no promotion chances onboard for him. I asked him a simple question: “ Did you ever went to the Maitre D` and told him you want to be a waiter?” He looked at me with a dumb expression on his face and said nothing. His lack of words said everything!


Hey guys! Wake up! A ship has in average over 1000 crew, half of it being in the Food & Beverage Division. How do you think you’re boss will notice you if you’re not doing anything about it? Just go to your supervisor, or anyone you know in the office, and ask them what can you do or what you need to know to get the promotion/position. Is that easy!


Don’t assume that everyone knows what you know. Tell them your qualification, your education, your experience and what you want. Might not work with the first supervisor, but eventually you’ll find someone willing to help you.

3. Have patience and don’t loose your hope

The most important thing is not to lose faith in yourself. Hang in there, what ever is meant for you will come sooner or later. Sometimes there are no available positions and even though your manager wants to help you, there is nothing he or she can do for the moment.


Just make sure they have your CV and when a position will be made available, they will offer it to you if you’re qualified for it.

Good Luck!

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posted by Ariana @ 8:06 PM   8 comments

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Tuesday, August 5, 2008
A clean ship is a safe ship!


While Housekeeping Department’s responsibility to clean is in the inside of the cabins, cleaning the outside areas is Facilities Department’s job. That includes all the public areas the toilets, corridors, hallways, staircases, pools and jacuzzis. They are also in charge with the maintenance, from fixing a non-flushing toilet to upholstering furniture and refurbishing entire areas, guest and crew ones.

You won’t see many Europeans working in the Facilities Department unless they are part of the management because this department has the lowest salary level onboard. But that being said, the pay is still ok for some of the countries considering there’s no rent or food to pay.

So…who’s part of the Facilities Department? Let’s take the most important positions one by one.

1. Facilities Manager

The Facility Manager has the best contract deal out of the entire Hotel Department. He has 10 weeks on with 10 weeks off contract, fully paid vacation. Basically, while he or she is home, enjoying the vacation still gets paid full salary. The bad part is that the position doesn’t get a yearly bonus like the others, but I guess it compensates with the contract length and the salary, which is many thousands of dollars.

2. Cleaner

The cleaner maintains public and crew areas in a clean condition, including the public toilets. Also, he or she transports guests’ luggage to assigned areas during embarkation and disembarkation, and assists with specific loading. They have an 8 months contract and the salary is below $600 a month. Also, they need to pay for their uniforms, which I don’t consider being fair since they have such a low salary.

Many of them are taking up on side jobs helping out the Housekeepers during the embarkation day cleaning cabins, and many times, because they have to work at least 10 hours a day at their regular jobs, they fell asleep wherever they sit. I’ve seen cleaners sleeping in the staircase, in the changing room, in the crew bar, everywhere really, as long as the place is quiet and away from the supervisor’s eyes.

A Cleaner can be promoted to Head Cleaner, Assistant Cleaning Specialist and then to Cleaning Specialist.

3. Pool Attendant

The Pool Attendant position is similar to the Cleaner one. He or she maintains the pool area clean, provides towels to the guests, cleans the pools and, in embarkation day, they help with the luggage. They have an 8 months contract and the salary is the same as the Cleaner’s. A Pool Attendant’s next promotion is Head Pool Attendant.

4. Carpenter

Needless to explain what a carpenter does, I think it’s pretty much obvious. What I am going to tell you is how useful is to be friends with the Carpenter Supervisor.

As an officer, each of us has the same cabin assignment every contract and that cabin becomes your home far away from home. And like any other home, it needs to be a little bit personalized so we can feel comfortable in it.

In time, I personalized my cabin as well. The carpenters installed a nice big sofa in it which was left from refurbishing the guest’s cabins, they put a notice board on my wall so I can write my reminders, installed the cabin phone on the wall so I’ll have more room on my desk, installed a curtain that blocks the view when I keep my cabin door open to smoke and the list can go on and on.

A carpenter can be really useful and, if you tip him well, he will turn your cabin into a really cozy place where you can truly relax. They too take up on side jobs, aside from doing carpentry jobs for crew, because the salary isn’t that big. From what I’ve heard, they make around $1000 a month. Their contract is 8 months and, except the Carpenter Supervisor who has a single cabin, the rest are sharing.

5. Repairman

The Repairman, together with the Repair Supervisor, is responsible for the maintenance and repair of food preparation, galley equipment and machinery, plumbing and related equipment within the Hotel Department.

Both of the positions are on an 8 months contract, the only differences between the two being the salaries and the cabin assignments (the supervisor has a single cabin).

6. Dispatcher

The Dispatcher’s job is to answer and process the calls for maintenance from both crew and guests, and also acts as an admin for the Facilities Manager. The contract length is 6 months and he or she has to share the cabin. The pay is around $1600 a month.

7. Horticulturist

This position is in charge with all the plants onboard and also with the pest control. The contract length is 8 months and shares the cabin.

Whoever is interested in this department should know that they need to work hard and be patient, but the promotion opportunities are many and worthwhile. You don’t need to have a high education to be here, all you need, in my opinion, is to be able to deal with people and to learn fast since the procedures are changing constantly. All I can wish you is good luck!

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posted by Ariana @ 2:14 PM   4 comments
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About Me
Name: Ariana
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About Me: Born in a small town, ended up working around the world. I love to socialize, see places, make new friends. Always there to help, even when nobody is asking for it :-)And now I am learning graphic design as well, check out my other blogs.
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